Total Deliveries
Pending
In Transit
Delivered
Driver:
Helper:
Scheduled:
From shop:
Assigned by:
โ
No proof of delivery captured โ closed by staff. See the audit log for the reason.
Record Delivery Fee โ
Which account did the customer actually pay this fee into?
The customer can watch the van approach, with a rough arrival time. The driver's position only appears while this delivery is on its way โ before that it says the driver hasn't set off, and once delivered it stops showing anything.
Use this only when the delivery really was made but the driver's app could not upload the signature and photo. The record will show no proof of delivery, and your reason goes into the audit log against your name โ so if this order is ever disputed, it is clear there is no customer signature behind it.
Moves this job to a different date before the driver starts it. Change the driver or helper here too if the new date needs a different crew.
Sends this back out as pending for a new date, e.g. the customer wasn't in when the driver arrived. Change driver/helper here too if this redo needs a different one.
Sends this back out as pending for a new date. Since cancelling removed the delivery fee from the invoice, use "Edit Invoice Delivery Fee" afterward if it should be charged again.
Edit Delivery Fee โ
Set to 0 if the customer is picking up in-store instead and no delivery is needed.
Delivery Route โ
No GPS points were recorded for this delivery.